To allow yourself time to change and adjust to our tranquil spa environment, please arrive 15-20 minutes prior to your scheduled appointment at our downtown Chicago spa. We welcome you to enjoy a steam or quiet time in our spa relaxation lounge. Guests are provided with private lockers, robes and slippers. Your treatment will commence exactly at your scheduled time. If you arrive late, we will only be able to provide service for the remainder of the original scheduled time.The full value of your treatment will be charged. We request a minimum 12 hour cancellation or rescheduling notice. Without 12 hours notice, you will be charged the full service fee for failing to attend your appointment at our spa in downtown Chicago. For the comfort and consideration of our guests, please turn off all cell phones and pagers in the spa. Children under 16 are not permitted in the spa for the comfort and safety of our guests. At our downtown Chicago spa, we accept all major credit cards and cash. If you are staying in the hotel, you may charge spa services to your guest room.Gratuity is not included in your service fee. If you feel you have received a memorable service or wish to show your appreciation to your therapist, you may leave them gratuity on your credit card, room charge or in envelopes provided at the spa reception desk. We have male and female therapists to serve you. If you have a preference, please let us know when you are scheduling your spa appointment.The spa at dana offers complimentary parking to all Chicago spa guests. Please validate your parking ticket at the spa front desk. Enjoy most of our spa services in your hotel guest room. In-room spa services include massages and manicures. There is an additional 20% surcharge for all in-room spa services in Chicago.